Both plans include a knowledge base, public knowledge base, and Support Messaging. Pro unlocks deeper analytics, branding, and support capacity.
Essentials includes
Knowledge base authoring and publishing
Public knowledge base
Support Messaging inbox
5 active quick replies
1 inbox automation
Analytics preview
Default appearance
Pro adds
Full analytics and feedback insights
Custom knowledge base name and homepage layouts
Global footer and social links
Unlimited active quick replies
Fuller inbox automations
Whop conversation import
Support and article internal notes
Article version history
Not included yet
AI article writing
Email support tickets
Custom domains
Teammate assignment as a general customer feature
Why this matters
Start on Essentials to launch. Upgrade to Pro when you need insights, branding, or more support capacity.