If members cannot find an article, check publish state and visibility first.
Members cannot see an article
Confirm the article is Published.
Confirm the article, section, and category are visible.
Preview the member experience from DocsHub.
Hard refresh or reopen the Whop experience.
Support inbox looks empty
Confirm DocsHub is installed on the correct Whop company.
Check filters such as Open, Pending, or Imported.
On Pro, import past Whop conversations if you need history.
Why this matters
Most launch issues are visibility or filter settings — not missing features.