Bought a Stratovex plan but don’t see channels or tools yet? Follow this checklist before opening a ticket.
After checkout
Confirm the purchase email matches the Whop account you’re signed into.
Open Stratovex from your Whop library / joined experiences.
Accept any Discord or community invite linked from the experience.
Wait 1–2 minutes for roles to sync, then refresh Discord.
Still locked out?
Wrong Whop account (purchased on a different email)
Invite link expired — request a fresh invite via support
Plan doesn’t include the channel tier you’re looking for
Still stuck?
Contact support with your Whop receipt email and the plan name. We’ll verify membership and restore access.